Privacy Policy
Effective Date: May 27, 2026
Nancy Traylor DBA Nancy Traylor, Declutter and Organize Your Way to Peace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, www.nancytraylor.com, SMS/text messages, emails, phone calls, forms, or in-person and virtual engagements.
Information We Collect
We may collect the following types of personal information:
Identity and Contact Data: Name, address, phone number, and email address.
Professional and Service Data: Service needs, organizing goals, coaching preferences, session requests, or package selections.
Transactional Data: Payment-related information processed securely through our payment processors, including Stripe, PayPal, and/or other trusted providers.
Communication Records: Text messages, emails, call logs, form submissions, appointment details, or notes from interactions.
Technical Data: IP address, browser type, device information, website usage data, and information collected through cookies or analytics tools, such as Google Analytics.
Other Information: Any additional details you voluntarily provide when contacting us, requesting information, scheduling services, downloading resources, or engaging with our services.
How We Collect Information
We collect information through:
Direct Interactions: Online forms, contact requests, free resource signups, surveys, appointment requests, phone calls, text messages, emails, consultations, coaching sessions, and other direct communications.
Automated Technologies: Cookies, analytics tools, and similar technologies that help us understand website activity, improve functionality, and enhance the user experience.
Third-Party Tools and Service Providers: Platforms such as HighLevel for CRM, forms, scheduling, and communication, Zapier for integrations and automation, and Stripe, PayPal, or other trusted providers for payment processing.
How We Use Your Information
We use your information to:
Provide professional organizing, coaching, education, and related services.
Respond to inquiries and provide customer support.
Manage scheduling, appointment confirmations, session reminders, service updates, and follow-up communications.
Deliver requested resources, guides, downloads, or information.
Process payments securely through trusted third-party payment providers.
Send non-marketing SMS messages, such as appointment reminders, coaching session confirmations, scheduling updates, service updates, customer support responses, and requested resource delivery, when you have provided consent.
Send marketing messages by email or SMS, such as special offers, promotions, new coaching packages, program updates, free resources, and decluttering tips, only when you have provided the required consent.
Analyze and improve our services, website, communication processes, and customer experience.
Comply with legal obligations, enforce our policies, prevent fraud, or protect our rights.
How We Store and Protect Your Information
Your information may be stored securely in our CRM system, HighLevel, and other trusted business systems used to provide our services. Access is restricted to authorized personnel and service providers who need the information to perform business-related functions.
We use reasonable technical, administrative, and organizational safeguards to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, secure systems, encryption where appropriate, firewalls, and ongoing review of our data handling practices.
Payment information is processed through PCI-compliant payment providers and is not stored directly on our website servers.
Sharing Your Information
We do not sell your personal information.
No Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only in the following limited circumstances:
Service Providers: We may share necessary information with trusted providers that help us operate our business and deliver services, such as HighLevel for CRM, forms, scheduling, and messaging, Zapier for workflow automation, Stripe or PayPal for payment processing, email service providers, website hosting providers, analytics tools, and customer support tools. These providers are authorized to use your information only as needed to provide services to us.
Legal Requirements: We may disclose information if required to do so by law, court order, subpoena, government request, or other legal process.
Protection of Rights: We may disclose information when necessary to protect our rights, privacy, safety, property, users, clients, or the public.
Business Transfers: In the unlikely event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards and notice where required.
Marketing Communications and SMS Program
We may send email and SMS/text messages only where permitted by law and, where required, with your prior express consent.
Our SMS program may include:
Non-Marketing Messages: Appointment reminders, coaching session confirmations, service updates, scheduling changes, customer support responses, requested guide or resource delivery, and other service-related communications.
Marketing Messages: Special offers, promotions, new coaching packages, program updates, free resources, decluttering tips, and related promotional messages. Marketing SMS messages are sent only if you separately opt in to receive them.
You may opt in to SMS communications through optional consent checkboxes on our website forms. SMS consent is not required as a condition of purchasing services or submitting a form unless you choose to receive text messages.
Message frequency may vary. Message and data rates may apply. You may reply STOP to any SMS message to unsubscribe at any time. You may reply HELP for assistance.
For complete information about SMS use cases, opt-out instructions, support information, and carrier disclaimers, please review our Terms of Service at https://nancytraylor.com/terms-of-service.
Email Compliance
We are committed to ensuring that marketing communications comply with applicable laws and respect your preferences. Marketing emails will clearly identify Nancy Traylor DBA Nancy Traylor, Declutter and Organize Your Way to Peace ("we," "our," or "us") as the sender and will include a way to unsubscribe.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly
Cookies and Tracking
Our website may use cookies and similar technologies to improve the user experience, understand website performance, track site activity, and tailor content. Cookies may collect information such as browser type, device information, pages visited, referring pages, and time spent on the website.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
We do not use tracking data for unauthorized purposes, and we do not share tracking data with third parties for marketing purposes without consent where required.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it promptly.
Your Privacy Rights
Depending on your location, including if you are a California resident under the California Consumer Privacy Act (CCPA) or other applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to:
Access the personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal or operational exceptions.
Opt out of marketing communications.
Request information about how your data is collected, used, and shared.
To exercise your rights, please contact us using the contact information below. We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.
Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.
We typically retain client and communication records for no longer than 5 years after the last interaction, unless a longer retention period is required or permitted by law.
Third-Party Links and External Sites
Our website may contain links to third-party websites, platforms, or services that are not operated by us. This Privacy Policy does not apply to those external websites or services. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
International Data Transfers
If you are located outside the United States, your information may be transferred to, stored in, or processed in the United States or other regions where we or our service providers operate. By interacting with our website or services, you understand that your information may be processed in locations that may have different privacy laws than your location.
Do Not Track Signals
Some browsers offer a Do Not Track (DNT) feature. Our website does not currently respond to DNT signals because there is no universally accepted standard for how DNT signals should be interpreted. You can manage tracking preferences through your browser settings or by contacting us directly.
Data Subject Requests Process
To exercise privacy rights, including access, deletion, or correction requests, please contact us using the contact information below. We may verify your identity using reasonable methods to protect your information. Requests are generally processed free of charge unless they are excessive, repetitive, or unfounded, in which case we may charge a reasonable fee or decline to act as permitted by law.
Accessibility Statement
We are committed to making this Privacy Policy accessible to all users, including individuals with disabilities. If you need this Privacy Policy in an alternative format, please contact us using the information below.
Artificial Intelligence and Automated Tools
We may use artificial intelligence, automation, or related tools to support our business operations, such as improving user experience, organizing inquiries, analyzing trends, supporting customer service, or improving internal workflows. These tools do not make decisions with legal or similarly significant effects on you without appropriate human oversight.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Updates will be posted on www.nancytraylor.com with a revised effective date. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.
Contact Us
For questions, concerns, or privacy requests, please contact us:
Nancy Traylor DBA Nancy Traylor, Declutter and Organize Your Way to Peace
27100 Perdido Beach Blvd., #706
Orange Beach, AL 36561
Phone: (573) 489-0768
Email: [email protected]
For our full terms governing the use of our website, services, and SMS program, please review our Terms of Service at https://nancytraylor.com/terms-of-service.