Nancy Traylor LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website www.nancytraylor.com, SMS/text messages, emails, phone calls, or in-person/virtual engagements.
Information We Collect
We may collect the following types of personal information:
Identity and Contact Data: Name, address, phone number, email address.
Professional Data: Service needs or coaching preferences.
Transactional Data: Payment information processed securely via our payment processors, including Stripe, PayPal, and/or other trusted providers.
Service Preferences: Scheduling, session requests, or coaching package selections.
Communication Records: Texts, emails, call logs, or notes from interactions.
Technical Data: IP address, browser type, device information, and usage data collected via cookies or analytics tools such as Google Analytics.
Other Information: Any additional details you voluntarily provide when engaging with our services.
How We Collect Information
We gather information through:
Direct Interactions: Online forms, surveys, sign-ups, requests, phone calls, texts, emails, or in-person and virtual consultations.
Automated Technologies: Cookies or similar tools on our website to track usage and improve functionality.
Third-Party Tools: Platforms like Zapier, HighLevel (for scheduling and communication), and Stripe (for payments).
How We Use Your Information
We use your information to:
Provide coaching services and education.
Manage registrations, scheduling, and service delivery.
Send confirmations, reminders, and updates about your sessions or services.
Process payments securely through trusted providers.
Respond to inquiries and provide customer support.
Send promotional messages via email or SMS, only with your prior express written consent.
Analyze and improve our services, website, and customer experience.
Comply with legal obligations or protect our rights.
How We Store and Protect Your Information
Your data is stored securely in our CRM system, HighLevel. Access is restricted to authorized personnel. We implement technical and organizational measures, including encryption, firewalls, and regular security audits, to safeguard your information against loss, misuse, unauthorized access, or disclosure. Payment data is processed via PCI-compliant providers and not stored on our servers.
Sharing Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may disclose your information only in these limited circumstances:
Service Providers: Trusted partners like HighLevel (for CRM and messaging) and Stripe/PayPal (for payments) who assist in delivering our services, bound by strict confidentiality agreements.
Legal Requirements: If compelled by law, court order, or government authority.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice and safeguards.
Marketing Communications and SMS Program
We may send messages via email or SMS only with your prior express written consent through a separate optional checkbox on our website. Our SMS program may deliver:
Non-marketing messages: Appointment reminders, coaching session confirmations, service updates, scheduling changes, and customer support responses.
Marketing messages (only if separately opted in): Special offers, discounts, promotions, new coaching packages, and program updates.
Message frequency may vary. Message and data rates may apply. Reply STOP to any SMS to unsubscribe instantly or HELP for assistance.
For complete information about SMS use cases, opt-out instructions, and carrier disclaimers, please review our Terms of Service at https://nancytraylor.com/terms.
Email Compliance
We are committed to ensuring all marketing communications comply with applicable laws and respect your preferences. Messages sent via email or SMS will include clear identification of Nancy Traylor LLC as the sender, along with our physical address at 27100 Perdido Beach Blvd., #706, Orange Beach, AL 36561. You may unsubscribe from emails at any time by clicking the unsubscribe link or replying with "UNSUBSCRIBE" in the subject line.
Cookies and Tracking
Our website uses cookies and similar tools to enhance user experience, track site performance, and tailor content. You can manage or disable cookies via your browser settings, though this may affect functionality. We do not use tracking data for unauthorized purposes or share it with third parties for marketing without consent.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.
Your Rights
Depending on your location (e.g., under CCPA for California residents), you may have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications.
Request details about how your data is processed.
To exercise these rights, contact us using the details below. We will respond within legally required timeframes (e.g., 45 days under CCPA).
Retention
We retain your information only as long as necessary to fulfill the purposes outlined here (e.g., service delivery, legal compliance), typically no longer than 5 years after your last interaction, unless required by law.
Third-Party Links and External Sites
Our website may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those external sites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with these sites are at your own risk.
International Data Transfers
If you are located outside our primary operating region, your personal information may be transferred to, stored, and processed in other regions where we or our service providers operate. We ensure these transfers comply with applicable data protection laws through appropriate safeguards, such as contractual agreements or recognized legal mechanisms.
Do Not Track (DNT) Signals
Some browsers offer a Do Not Track (DNT) feature. Our website does not currently respond to DNT signals, as there is no universal standard for interpreting them. You can manage tracking preferences through our website settings or by contacting us directly.
Data Subject Requests Process
To exercise your privacy rights (e.g., access, deletion, correction), submit a request through our designated contact channels. We will verify your identity using reasonable methods to protect your data. Requests are processed free of charge unless they are excessive, repetitive, or unfounded, in which case we may charge a reasonable fee or decline to act, as permitted by law.
Accessibility Statement
We are committed to making this Privacy Policy accessible to all users, including those with disabilities. If you require this policy in an alternative format, please reach out to us through our contact options.
Artificial Intelligence and Automated Decision-Making
We may use artificial intelligence or automated tools to enhance our services, such as improving user experience or analyzing trends. These tools do not make decisions with legal or significant effects on you without human oversight.
Changes to This Policy
We may update this Privacy Policy to reflect legal, operational, or technological changes. Updates will be posted on www.nancytraylor.com with a revised effective date. We encourage periodic review. Continued use of our services after updates constitutes acceptance.
Compliance and Legal Advice
This policy aligns with industry standards, including A2P 10DLC and TCPA, and applicable laws. We strongly recommend consulting legal counsel to ensure full compliance with your specific obligations, as laws vary by jurisdiction.
Contact Us
For questions, concerns, or to exercise your rights, please contact us:
Nancy Traylor LLC 27100 Perdido Beach Blvd., #706 Orange Beach, AL 36561 Phone: (573) 489-0768 Email: [email protected]
For our full terms governing the use of our services and SMS program, please review our Terms of Service at https://nancytraylor.com/terms.